Training Officer – Learning & Organizational Development Unit – San Francisco Human Services Agency (1232) (126454) job vacancy in City and County of San Francisco, (1650 Mission St, San Francisco, CA 94103)

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Job Details
Company Name :
City and County of San Francisco
Company Location :
1650 Mission St, San Francisco, CA 94103
Job Position :
Training Officer – Learning & Organizational Development Unit – San Francisco Human Services Agency (1232) (126454)
Job Category :
Jobs in California

Job Description :
Company Description
This announcement has been amended and extended to reflect changes with the Certification Rule. Applicants who already applied under Recruitment PBT-1232-126454 during the filing period of November 9, 2022 through November 16, 2022 need not reapply and will be included in the applicant pool.

11/16/22: Extended announcement deadline to December 2, 2022
This is a Position-Based Test conducted in accordance with CSC Rule 111A.

Application Opening – November 9, 2022
Application Deadline – November 23, 2022; December 2, 2022
Compensation: $99,892.00-$130,780.00 Yearly
List ID: PBT-1232-126454; RTF0126453-01078767

At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities.
From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.
Our Commitment to Racial Equity
As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive-no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

Job Description
Under direction of Learning and Organizational Development Manager, the 1232 Training Officer (Induction) collaborates with the SF Benefits Net (SFBN) Eligibility Worker Induction Training team. This position will be responsible for leading a group of program specialists in conducting virtual and in-person classroom management, administrative support, hands-on activities, troubleshooting, and task consultation based on the needs of the training environment while also working with a team of 1232 Training Officers to guide the Induction process.
The length of an SFBN Induction Training is five to six months with a training capacity of 25-50 trainees. The incumbent will address the current 2905 Sr. Eligibility Worker vacancies and plan for future staffing/training needs.
In accordance with a statewide transition from CalWIN and other systems (C-IV and LRS) to CalSAWS, a newly formed consortium which delivers benefits and services to California’s most vulnerable population. San Francisco is scheduled to implement CalSAWS in October 2023. The incumbent in this position will participate in early adopter training and will be a part of the team responsible for training new and existing staff on CalSAWS.
According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.
1. Organizing and preparing written material for use in various formats including hard copy memos, manuals, and reports, interactive online resources, and presentation media.
2. Determining training needs, developing and evaluating training courses; coordinate and conduct a variety of training programs and maintain curriculum and training modules to reflect current laws, rules and regulations.
3. Evaluating the effectiveness of training programs, facilitating events, and seminars, and writing various reports.
4. Assessing individual, team, and organizational learning needs by analyzing information obtained from assessment tools, interviews, reports, complaints, other documents and/or consultations
5. Ensure training is conducted in organized and professional manner so that all inductees have the opportunity to develop a comparable understanding of the information delivered.

1. Education: Possession of a baccalaureate degree from an accredited college or university;
2. Experience: Two (2) years of verifiable experience designing, organizing, and conducting employee training programs.
Substitution of Education: Additional experience as described above may be substituted for the required education on a year-for-year basis. Thirty (30) semester units/forty-five (45) quarter units equal one year of experience.
Substitution of Experience:

Possession of a Master of Arts degree may be substituted for one year of the required experience;


Verifiable experience in teaching adults and developing lesson plans may be substituted for the required experience on a year-for-year basis.

Desirable Qualifications: The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

Experience creating, delivering, and evaluating training as related to social service programs – CalFRESH and Medi-Cal preferred
Experience using CalWIN and/or CalSAWS
Experience undergoing major system changes (e.g. CDS to CalWIN, CalWIN to CalSAWS)

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Resumes will not be accepted in lieu of a completed City and County of San Francisco application.
Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures:
Supplemental Questionnaire Examination (Weight: 100%):
Candidates who meet the Minimum Qualifications will have their Supplemental Questionnaire Examination scored; this exam is designed to measure knowledge, skills and/or abilities in job-related areas which may include but not be limited to: knowledge of principles of adult learning, problem solving skills, ability to use technology, facilitate/coach, develop and design training, plan and coordinate training curriculum, create and deliver presentations, written communication skills, and knowledge of social service programs.
Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.
A passing score must be achieved on the Supplemental Questionnaire Examination in order to continue in the selection process.
The above test component is considered standardized and, therefore, test questions and answers are not available for public inspection or review.
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:
Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant’s experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.
Additional Information
Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.
The duration of the eligible list resulting from this examination process will be of six (6) months, and may be extended with the approval of the Human Resources Director.
To find Departments which use this classification, please see
Terms of Announcement and Appeal Rights:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at
The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.
Additional Information Regarding Employment with the City and County of San Francisco

Information About The Hiring Process
Conviction History
Employee Benefits Overview
Equal Employment Opportunity
Disaster Service Worker
ADA Accommodation
Veterans Preference
Right to Work
Copies of Application Documents
Diversity Statement

How to Apply
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process.

Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (,,,,,,,,,,,,,, and
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
If you have any questions regarding this recruitment or application process, please contact the exam analyst, Ivy Yeung, by telephone at (415) 557-6205 or by email at

CONDITION OF EMPLOYMENT: All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

Disclaimer : We are just publishing information regarding new job openings and not legally responsible for any Post. Candidates are requested not to pay any money to anyone posing as

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