Technical Support Analyst job vacancy in Solimar Systems, (San Diego, CA 92101)
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We got a new job details in Solimar Systems & they are Hiring Candidates for Technical Support Analyst
Company Name : Solimar Systems
Company Location : San Diego, CA 92101
Job Position : Technical Support Analyst
Job Category : Jobs in California
Job Description :
Solimar technologies are constantly growing and changing to meet our global clients requirements and opportunities. We are always open to and looking for talented professionals that bring enthusiasm, expertise and a unique perspective to the team. We value commitment, community and the selfless spirit of team success. If you’ve got the passion and professional skills to make a difference, let’s explore how you might fit our worldwide team of employees, partners or distributors.
Solimar Systems, Inc., a leading developer of Customer Communication Management and Delivery solutions, is currently seeking Technical Support Analysts to join our Technical Support team in San Diego, CA.
DUTIES AND RESPONSIBILITIES include:
Learning how to configure our products and troubleshoot problems
Providing superior, timely, professional support to our customers and prospects via phone, email and the web
Promptly documenting your activities within our systems
Testing our products and documenting the results to assure version compatibility, isolate problems, and verify desired behaviors
Assisting in documenting product features and behaviors; problems, solutions and workarounds, and the computing environments in which our products are used
Developing a professional knowledge of the technologies with which our products work
Designing and creating tests for our products
Traveling periodically to fulfill our custom services, training or marketing initiatives
Communicating issues, opportunities, and desirable improvements to appropriate Solimar Systems staff
QUALIFICATIONS/SKILLS: You must be able to document and explain experiences that demonstrate your ability to perform the above responsibilities. You must also demonstrate:
Effective oral and written communication skill
Competent knowledge of Windows servers and networks, SQL, scripting, and IIS
Solid analytical and problem-solving skills
Preference for individuals with:
Fluency in a language in addition to English
Professional experience programming in C#
Previous, verifiable experience providing superior customer service
A four-year college/university degree is required.
How to Apply
If you would like to be part of a progressive and stable company with a reputation for outstanding products and excellence in customer service, please submit a resume and cover letter via email to email@example.com. Solimar offers a competitive compensation and benefits package that includes health insurance, bonus plan, vacation and sick leave, holidays, and a company funded retirement plan.
We look forward to hearing from you.
Positions at Solimar Systems, Inc.
Solimar Systems is an Equal Opportunity Employer committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. If you’d like more information about your EEO rights as an applicant, please click here. Solimar Systems will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.
Solimar is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process can contact the Chief Operating Officer at Solimar Systems at 619-849-2800. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis.
Solimar Systems enables organizations around the globe to onboard, make ready, enhance, manage and deliver print and digital communications and materials for a variety of industries and presentation types.
Commonly known as workflow software, for nearly 30 years, our team has provided solutions to facilitate the production of printed materials and digitally delivered communications. As early adopters of the PDF output format, our Chemistry platform has tightly linked technology with the PDF standard that optimizes and drives a variety of print and electronic requirements including transactional and direct mail printing, commercial print, carton converting and flexible packaging, labels, textiles and wide format. Our software also adds value with innovative technologies such as file optimization, piece-level tracking, out-of-the-box visibility dashboards for processes and equipment and dynamic, data-driven Augmented Reality (AR) experiences.
Solimar universally works with all types of existing and proposed software and hardware solutions in a print and digital production environment. Our work-with-all nature creates the opportunity for significant process improvement and ROI proven by our worldwide customer case studies and testimonials.
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