SUPPORT BUSINESS II job vacancy in Metrocare Services, (3330 S Lancaster Rd, Dallas, TX 75216)

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We got a new job details in Metrocare Services & they are Hiring Candidates for SUPPORT BUSINESS II

Job Details
Company Name :
Metrocare Services
Company Location :
3330 S Lancaster Rd, Dallas, TX 75216
Job Position :
Job Category :
Jobs in Texas

Job Description :
Working for Metrocare isn’t just a job. It’s a career where your skills and passion for delivering quality care make a positive difference to the individuals that we serve.
ABOUT METROCARE: Metrocare is the largest provider of mental health services in Dallas County, serving more than 57,000 adults and children annually. For more than fifty (50) years, Metrocare has provided an array of services available to people with mental and developmental disabilities. In addition to behavioral health services, Metrocare provides primary care centers for adults and children, accessible pharmacies, housing and supportive social services. Through the Altshuler Center for Education & Research we are advancing mental health beyond Dallas County.

The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families and adults we serve.

The Business Support II position is responsible for coordinating and performing all clerical needs for the assigned team and ensuring customer satisfaction and flow. This is the mid-level business support position and must be able to work with minimal supervision.

The essential functions listed here are representative of those that must be met to successfully perform the job.

Implements and maintains designated processes in the assigned team (including, but not limited to the following processes):
Retrieves consumer for visit with team
Creates procedure code for physician visit and places in Show status if necessary
Maintains Team Schedule in My Avatar
Schedules future appointments, Cancels and Reschedules
Blocks and Clears for vacation, as directed by Business Manager
Screens consumer needs, without making a clinical judgment
Completes Financial Assessment and Consents
Maintains updated demographic information in My Avatar
Confirms payor and authorization before services are rendered
Reviews Face sheets and ensures issues are resolved
Calls No Shows for follow up on missed appointments
Responsible for cleanliness and set up of treatment rooms
Enters backups forms when system is down
Gathers Medical Records as needed
Gathers hospital discharge paperwork
Copying, faxing, and all other general office duties
Coordinates physician signatures with Business Manager, as necessary
Coordinates payroll for team with Business Manager, as necessary
Coordinates needed supplies for team with Business Manager, as necessary
Coordinates lunch and snack activities for team consumers with Business Manager, as necessary
Attends regional and team meetings as directed
Demonstrate a high level of integrity and confidentiality
Meets designated benchmarks and/or quality measures
Provides backup support to Medical Records as needed
Performs other duties as assigned.

The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws

Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.
Must attend bi-annual training classes and meet minimum requirements in class room setting as designated for position
Customer Service Training = 85% min (bi-annual)
Customer Service Training w/Switchboard = 85% min (bi-annual)
PsychConsult Refresher = 70% (bi-annual)
Financial and Benefits Training = 70% (quarterly)
Effective verbal and written communication skills.
Excellent organizational skills with the ability to prioritize workflow and meet deadlines.
Ability to handle multiple task and special projects simultaneously.
Able to work autonomously with minimal or no supervision.
Able to maintain a high level of professionalism and confidentiality.



High School graduate with some college or technical school/training with a minimum of 4 years of progressive customer service experience required.
Experience in an office or MH/MR setting preferred.


Basic math skills required.
Ability to work with reports and numbers.
Ability to calculate moderately complex figures and amounts to accurately report activities and budgets.


Ability to apply common sense understanding to carry out simple one or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.


Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
Ability to utilize Internet for resources.
Ability to work in a multi-disciplinary team environment
Ability to multi-task and accommodate high volume
Ability to display a positive attitude and exhibit excellent customer service at all times
Ability to apply common sense in carrying out job responsibilities
Ability to function with little or no supervision
Ability to self-initiate and motivate
Ability to work with dual supervision & reporting lines
Ability to exercise tact and diplomacy in interacting with internal/external customers
Ability to implement and monitor processes within team
Ability to be flexible
Ability to problem solve


Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain Texas Driver License within three (3) months of employment.
Liability insurance required if employee will operate personal vehicle on Center property or for Center business. Must be insurable by Centers liability carrier if employee operates a Center vehicle or drives personal car on Center business. Must have an acceptable driving record.

While performing the duties of this job, the incumbent is regularly required to talk and hear, use hands and fingers to operate a computer and telephone. Due to the multi-site responsibilities of this position the incumbent must be able to carry equipment and supplies (up to 15 pounds). The position requires standing and/or walking in excess of 7 hours a day.

In county travel required occasionally
No Overnight travel required

Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training and an outstanding benefits package:

Paid Leave
Paid Holidays
Employee Assistance Program
Retirement Plan, including employer matching
Health Savings Account, including employer matching
Professional Development Allowance up to $1500 per year
Bilingual Stipend – up to 6% of the base salary
Many other benefits

Equal Employment Opportunity/Affirmative Action Employer
Tobacco Free Facilities – Metrocare is committed to promoting the health, well-being and safety of Metrocare team members, guests, and individuals and families we serves while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.
No calls from staffing agencies or independent recruiters

Disclaimer : We are just publishing information regarding new job openings and not legally responsible for any Post. Candidates are requested not to pay any money to anyone posing as

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