Service Manager job vacancy in Reefer Systems, Inc., (Jurupa Valley, CA 92509)

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Job Details
Company Name : Reefer Systems, Inc.
Company Location : Jurupa Valley, CA 92509
Job Position : Service Manager
Job Category : Jobs in California

Job Description :
WE BLEED BLUE

At MCT Companies, we like to say we bleed blue.
Bleeding Blue is a dedication and commitment to our co-workers, customers, and our core values. Our core values define who we are. They are the underlying framework for our decisions, interactions, and relationships.
We strive for camaraderie because we are team players, a can-do attitude because we are problem solvers and doers, doing right by our word because we believe in honesty, excellence because we believe that expertise and quality is the key to success, but most importantly, fun because we cherish the life-long friendships and bonds made at MCT

Supervisor

Manages, monitors and directs the service processes to ensure shop efficiencies that promote quality customer satisfaction. Takes customer requests seriously, respects the customer’s property, organizes work flow to meet and exceed customer expectations, and arranges work to accomplish departmental objectives by completing repair orders timely and accurately. Plans, staffs and evaluates departmental priorities to ensure that technicians work together cohesively and are accountable for assigned tasks. Maintains schedule to aid in timely completion of work installations and service work. Promotes a safe work environment and complies with regulatory requirements and reporting processes.

Job Purpose

Delivers exceptional service by focusing on quality and customer service standards; analyzing and resolving customer service issues; identifying trends; recommending systems and improvements.
Assigns parts and labor costs correctly for customer invoicing and warranty processes.
Maintains staff by recruiting, selecting, orienting, and training employees, maintaining a safe, secure, and engaged work environment, developing personal growth opportunities.
Develops staff by communicating job expectations, planning, monitoring, and appraising job results; coaching, counseling, and instructing employees; developing, coordinating, and administering policies, procedures, and productivity standards.
Establishes strategic goals by gathering pertinent business, financial, service, and operational information; identifying and evaluating trends and options; choosing a course of action, defining objectives; evaluating outcomes.
Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices; participating in professional societies.

Tasks

Demonstrates ability to build and lead a well- trained team
Provides excellent customer service
Utilizes critical thinking skills, problems solving abilities, and exercises good judgment when completing tasks in an efficient, correct, and productive manner.
Demonstrates technical knowledge of customer equipment to prioritize issues and to ensure work is completed in a timely manner.
Previous technician experience a plus.
Coordinates resources to meet deadlines in a fast paced environment.
Intermediate computer and data entry skill for Window’s based software programs. Knowledge of Microsoft Office Suite: Outlook and Word helpful.
Active listening skills, oral/written comprehension and commitment to ensure quality service.
Knowledge of geography to identify closest dealerships.
Attendance and punctuality are essential job functions. Employees must arrive to work prior to the scheduled shift start time, while not taking unscheduled and unauthorized absences as determined by company and departmental guidelines.

Work Activities

Communicating with Supervisors, Peers, or Subordinates
Making Decisions and Solving Problems
Processing Information
Analyzing Data or Information
Documenting/Recording Information
Coaching and Developing Others
Coordinate operational activities.
Develop organizational policies or programs.
Examine documents to verify adherence to requirements.
Explain regulations, policies, or procedures.
Provide information to co-workers.
Respond to customer problems or complaints.
Supervise clerical or administrative personnel.
Train personnel

Years of Experience: 5-10 Prefer an Associates Degree

BENEFITS:
Health, Dental, Company paid Life, STD, LTD, FSA, On Call Pay, Tuition Reimbursement, Factory Authorized, In-House Training, 401-K, PTO, Holidays, clothing allowance and tool program.
Disclaimer: The requirements and physical demands listed in this job description are representative of the knowledge, skills, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The statements contained in this document are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills of personnel so classified. The Company reserves the right to modify this job description and or assign tasks for the employee to perform as the Company may deem appropriate.
This job description does not represent a contract of employment, implied or otherwise. The employment relationship remains “At-Will”.
MCT is an equal opportunity employer and does not discriminate on basis of race, color, national origin, religion, gender, age, disability, marital status, veteran status, or any other occupationally irrelevant criteria.
MCT is an EEO/AAP Employer