ROI Supervisor job vacancy in VRC Companies, LLC., (Oakland, CA 94609)

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Job Details
Company Name :
VRC Companies, LLC.
Company Location :
Oakland, CA 94609
Job Position :
ROI Supervisor
Job Category :
Jobs in California

Job Description :
The Supervisor position with the Release of Information Team, interprets and responds to requests for protected health information. Ensures the privacy of the patient by safeguarding and protecting protected health information in the performance of duties. Fulfills release of information requests in an accurate and professional manner within timeframes established in contracted Service Level Agreements (“SLA”) with the customer. Adheres to customer policy and Vital Records Control Companies’ (“TRC”) policy, as well as state and federal regulatory guidelines surrounding the release of protected health information. Reproduces protected health information using a variety of technologies, including photocopiers, scanners and facsimiles. Performs data entry functions, utilizing TRC’s ROT System, to log, monitor, and complete requests for information. Provides routine service to customers regarding release of information requests. Periodically, attends meetings and/or training to keep abreast of industry and regulatory changes affecting release of information functions.

Supervise a staff of ROI Specialists and direct day to day workload through ROI Workflow System.
Monitor the status of requests to ensure compliance with all SLA’s and State/Federal Regulations.
Process all requests for release of information by locating and retrieving the corresponding protected health information in a timely and efficient manner and as directed by VRC policies and procedures. Safeguard and protect the patient’s privacy by verifying the requestor type and release requirements in accordance with HIPAA guidelines and VRC Policy.
Reproduce the requested information according to SLA timeframes and in accordance with the authorization and/or legal requirements (e.g., subpoena).
Verify the accuracy and quality of reproduced work and data entry prior to providing information to the requestor. Ensure the work is performed in accordance with federal and state statutes.
Generate cover letters, prepayment invoices and mail information to the requestor. Upon receipt of payment or prepayment form the requestor, finalize the request in the ROI System.
Confirm staff members complete all required employee training including but not limited to HIPAA and ROI procedures as needed to maintain industry compliance.
Be willing to provide training to VRC sales staff for ROI procedures and processes as needed.
Provide customer support for national client base when necessary.
Perform other duties as assigned.

Associates/Bachelors Degree Preferred
4 Year Supervisory experience preferred.
2 Years relevant experience required, 4 years preferred.
RHIA/RHIT a plus
Must be able to pass a criminal background check, credit check, pre-employment drug screen and
Motor vehicle record check.

Company and Hospital Client training manuals to be read and completed and on-the-job training to be conducted by site supervisor.

Work hours are 8:00 am to 4:30 pm Monday through Friday


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