Operations Officer II job vacancy in Montecito Bank & Trust, (Santa Barbara, CA 93105)

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We got a new job details in Montecito Bank & Trust & they are Hiring Candidates for Operations Officer II

Job Details
Company Name :
Montecito Bank & Trust
Company Location :
Santa Barbara, CA 93105
Job Position :
Operations Officer II
Job Category :
Jobs in California

Job Description :
Are you a talented professional who excels at personalized service, enjoys getting involved in your communities and has a desire to work for an award-winning Best Bank?
Montecito Bank & Trust is seeking a full-time Operations Officer II to join the La Cumbre branch. The Operations Officer II will deliver a World Class Experience by a motivated individual who will support the Branch Manager with all aspects of individual branch operations, while ensuring all Bank policies, procedures and customer service levels are met. The Operations Officer II is expected to use sound business judgement and critical-thinking skills to make decisions in a fast-paced environment.
*Minimum Requirements, Activities & Responsibilities*Education and Experience:

High School Diploma or equivalent; college degree preferred
Minimum of three years up to five years of retail branch experience required; platform experience preferred
Minimum of two years up to three years of supervisory experience required

Essential Functions:

Reviews prescribed reports of daily transactions for accuracy;
Completes all branch certifications in a timely manner;
Ensures all associates complete required training;
Reviews all escalated customer transactions;
Monitors and maintains branch cash levels;
Serves as first line escalation point to address and resolve routine and/or difficult customer grievances;
Serves on the platform or teller line as determined by customer demand;
Remains current on new products, services and procedures;
In the absence of the Branch Manager, assumes overall responsibility and accountability for branch’s adherence to sales, service and operations;
Other duties as assigned

Skills and Capabilities:

Thorough knowledge of bank operations, security policies, practices and procedures
Knowledge of bank retail and consumer loan products
Must be detail oriented
Demonstrated ability to make good business decisions
Ability to make referrals to sales platform
Proficient in cash handling and platform duties

Strong knowledge of standard computer applications including MS Word, Excel, and Outlook
Must be able to work effectively either independently or as part of a team
Must be able to effectively handle multiple, simultaneous, and changing priorities
Must be able to demonstrate highest levels of customer service and confidentiality with internal and external customers
Must be detail oriented
Strong critical thinking, decision-making, and customer service skills
Strong oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, interpret documents, understand procedures, write reports and correspondence, speak clearly to customers and employees
Ability to answer phones professionally and relate to people in an open, friendly, and accepting manner
Ability to have in-depth dialogues and explanations with customers that can be of sensitive and confidential nature. Communications may involve educating and advising customers on matters of significance.

*Interested in applying? Visit our website at *www.montecito.bank/careers

Review opening using the “Apply Now” tab on our Careers web page
Once you’ve selected desired position, click “Apply Now” on the top right-hand corner of the web page
Create a personal log-in to submit your expression of interest
A member of our Human Resources department will reach out to you to let you know whether or not you have been selected to move forward in the interview process

*Equal Opportunity Employer/Disabled/Veteran*
Job Type: Full-time
Pay: $61,630.96 – $77,038.70 per year

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