Macro Helix Team Lead job vacancy in McKesson, (Irving, TX 75039)

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Job Details
Company Name : McKesson
Company Location : Irving, TX 75039
Job Position : Macro Helix Team Lead
Job Category : Jobs in Texas

Job Description :
McKesson Corporation is a Fortune 7 company and is one of the largest providers of healthcare supply chain management solutions, retail pharmacy, medical & pharmaceutical supplies, healthcare technology, community oncology and specialty care in the United States with revenues of $231 billion in 2020. The company was founded in 1833 by John McKesson and Charles Olcott in New York with a focus on importing and wholesaling pharmaceutical products. United by our ICARE shared principles, McKesson’s 80,000 employees work together every day to make better care possible around the globe – one product, one partner, one patient at a time.

We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us. Apply to join our team and help shape the future of healthcare!

Current Need

In this position, you will work closely with support leadership to help grow knowledge within the Support team. In addition to working with leadership, you will be assigned a team of agents to coach and mentor. Responsible for responding to product support questions from internal as well as external customers regarding the company’s software.

Key Responsibilities

Apply superior product knowledge in answering questions on functionality and best practices
Handle advanced/critical/sensitive issues
Perform agent case reviews
Provide individual monthly agent progress reports
Participate in cross functional team meetings as needed
Participate in weekly calibration meetings
Hold bi-weekly individual meetings with assigned agents for mentoring and coaching purposes
Work with training team/leadership to identify knowledge gaps or streamline a process. Review Support queues to assign to the appropriate teams/analyst
Call Center environment: This position will work a shift between 7a.m. – 9:00 p.m. (CST) M-F and possible on call for weekends on a rotated shift. Could include working evenings, weekends, or holidays.

Minimum Requirements

Degree or equivalent
Typically requires 2+ years of relevant experience
Healthcare experience preferred

Critical Skills

Superior product knowledge in answering questions on functionality and best practices
regarding Macro Helix
Experience handle advanced/critical/sensitive issues with Macro Helix
Work with training team/leadership to identify knowledge gaps or streamline a process
Additional Knowledge & Skills
Working knowledge of software support for customer applications.
Experience with Macro Helix
Working knowledge of Macro Helix 340B Architect software
Experience creating and delivering training

Additional Knowledge & Skills

Familiar with Microsoft Office Applications
Strong organizational skills with the ability to work through a large case load per SLA requirements
Strong Troubleshooting, Critical thinking and Analytical skills
Strong verbal and written communication skills

Education

Degree or equivalent experience

Physical Requirements

General office demands

No agencies please

Must be authorized to work in the US. Sponsorship is not available for this position.

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$24.50 – $40.84

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com. Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!