Knowledge & Communications Manager job vacancy in Visa, (Foster City, CA)

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Job Details
Company Name :
Company Location :
Foster City, CA
Job Position :
Knowledge & Communications Manager
Job Category :
Jobs in California

Job Description :
Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.
Join Visa: A Network Working for Everyone.

Job Description
This position is responsible for the development educational and training content, project management of communications and overall management of repositories for Visa Direct Change and Knowledge Network team. Responsibilities include working with cross-functional teams to write and edit content, support management of content and communication consistency across all content channels. Specifically,

Analyze learning aims and objectives and work with colleagues and subject matter experts (SMEs) to design content
Manage communication channels providing transparency of training and education deliverables across internal teams
Develop objectives and ensure content aligns with stated objectives
Develop and structure new training content and activities to meet adult learning methodology standards
Revise and rewrite existing content to meet design standards
Create interactive media and activities to support learning across different channels
Adapt instructional materials to meet multiple channel requirements (e.g., documentation, on demand)
Plan and successfully implement internal reviews and subsequent updates of all content and associated activities prior to delivery
Proactively plan and discuss ideas with team for timely content delivery and development
Maintain project documentation, content version control processes and internal/external repositories throughout the project lifecycle
Work effectively with colleagues to create compelling and engaging deliverables that accomplish objectives
Assist management with strategic and tactical roadmap learning plans
Ensure comprehensive editing for grammar, usage, consistency, accuracy and style
Proactively identify and resolve gaps in the content development support structure and improve workflow processes
Manage concurrent content development projects effectively and on time and within budget
Organizing training sessions and supporting hosting and content development for the session.

This is a global position and will require communication with staff across multiple regions and time zones. Some flexible work scheduling (early or late) may be necessary periodically for scheduled regional conference calls.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.


Basic Qualifications:

5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
Excellent writing and instructional design/development skills required
Strong knowledge of the Microsoft Office suite of products and SharePoint required
BA in a related field required

Preferred Qualifications:

6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD in progressive instructional design and editorial experience, preferably within the payments industry. Knowledge of Visa products, services, and operations a plus.
Strong project management skills and ability to prioritize work, handle multiple projects simultaneously with a high level of accuracy and attention to detail required, ability to complete projects on time
Initiative and independent judgment is required to search out solutions within context of broad goals and long-term objectives
Team player with the ability to work and communicate effectively across multiple departments and levels of management, yet self-motivated and able to work independently
Ability to adapt to change quickly, and enthusiasm and resourcefulness when tackling unfamiliar tasks and requests
Experience working in a global or multi-region capacity, with strong cross-cultural sensitivities

Additional Information

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

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