Family Resource Navigator job vacancy in Austin Child Guidance Center, (Austin, TX 78751)

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Job Details
Company Name :
Austin Child Guidance Center
Company Location :
Austin, TX 78751
Job Position :
Family Resource Navigator
Job Category :
Jobs in Texas

Job Description :
About Austin Child Guidance Center
For over 70 years, Austin Child Guidance Center (ACGC) has been a leader in the provision of evidence-based treatment for children and their families in Greater Austin. Now serving all Central Texas, ACGC employs a multidisciplinary team of mental health professionals to offer three programs: Care & Treatment: individual, family, and group therapy; psychiatric services; psychological assessment; and Walk-In Clinic. Professional Development & Training: internal and external training of next generation mental health providers and corporate and nonprofit training and consultation. Community Education: caregiver workshops; panel discussions; resource guides; and bi-weekly podcast.  ACGC is committed to providing accessible, high-quality mental health services to children and families in Central Texas.
Position Title: Bilingual Family Resource Navigator (Case Manager)
Direct Supervisor’s Title: Intake & FRN Supervisor
Position(s) Supervised: None
Salary: $55,000-$60,000 per year and a $3,000 annual bilingual stipend
Role Summary: The Bilingual Family Resource Navigator provides case management and also assists with the intake process for clients seeking services at Austin Child Guidance Center.
Minimum Qualifications:
· LBSW or LMSW (IPR) or LCSW, preferred
· Minimum of a Bachelor’s degree from an accredited university
· Minimum 5 years’ experience providing client services in a similar setting preferred
· Working knowledge of local and state resources for families
· Bilingual Spanish/English required
Duties and Responsibilities:
· Receive and document incoming requests for service
· Assist Intake Coordinator with collection of all required intake paperwork and facilitate Intake Management Sessions/orientations for first time clients, as needed
· Schedule clients with appropriate therapist
· Assist with Walk-In Clinic by screening clients and assist with intake process
· Conduct assessment of client needs and develops service plans for case management, as needed or requested
· Provide families with services and referrals and may assist them in pursuing these options
· Monitor progress of families with services and follow-up, by conducting monthly check-ins
· Conduct bi-weekly check-ins with therapist for any client FRN needs
· Document and complete client appointment notes per Policies and Procedures.
· Coordinate outreach efforts with Outreach Specialist to collaborate with community agencies and referral sources, based on client need
· Regularly updates referral sources for clients at the agency
· Work collaboratively and cooperatively with agency personnel and other constituents
· Coordinate internal translating requests and schedule interpreters with external agencies
· Organize and track data related to grant reporting (monthly, quarterly, annually)
· Attend and participate during weekly individual supervision
· Attend all required agency meetings, including all-staff meetings and interdisciplinary case staffing
· Further the mission of ACGC through active support of the strategic goals
· At discretion of supervisor, may assume responsibilities for other duties
· Equity– Demonstrates appreciation of identities, is aware of privilege and power dynamics, and acknowledges of the impact of these service provision. Actively increases self-awareness and understanding of diverse populations. Pursues solutions to systemic issues.
· Ethics—Upholds agency’s core values, as well as the code of ethics for their accrediting body, if applicable. Navigates complex ethical dilemmas with transparency and with client well-being at the forefront of decision-making.
· Trauma-Informed Care—Empowers clients and their families utilizing trauma-informed skills. Fosters collaborative therapeutic relationships that respect clients as experts of their lives. Supports clients in making informed decisions and exercising choice.
· Safety- -Adheres to state and agency standards related to client and staff safety, including HIPAA compliance, mandated reporting, and screening for suicidality. Implements strategies to enhance safety including safety planning, providing appropriate referrals, and staffing cases with supervisors.
· Service Orientated – Responds promptly to client and community needs; Solicits feedback to improve service; Meets commitments; Manages difficult or emotional situations. Maintains professional boundaries and communicates respectfully when faced with challenging situations
· Dependability- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
· Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
· Language Skills (Spanish or other) – Possesses advanced verbal, written, reading and comprehension skills in foreign language, which includes specialized clinical language needed to con
· Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. duct outpatient mental health services.
· Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
· Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Speaking and hearing ability sufficient to communicate effectively by phone or in person at normal volumes.
Vision adequate to read correspondence, computer screen, forms, etc.
While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard
Strength and motor skills to manage manipulative items associated with the provision of care

Comments: This job description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements.
Job Type: Full-time
Pay: $55,000.00 – $60,000.00 per year

Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Vision insurance


Monday to Friday


Bachelor’s (Required)


client services: 5 years (Preferred)


Spanish (Required)


LBSW, LMSW (IPR) or LCSW (Preferred)

Work Location: One location

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