Facilities Planning and Construction Application Support Role job vacancy in AECOM, (Orange, CA 92868)

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Job Details
Company Name : AECOM
Company Location : Orange, CA 92868
Job Position : Facilities Planning and Construction Application Support Role
Job Category : Jobs in California

Job Description :
Company Description
At AECOM, we’re delivering a better world.
We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.
Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.
Here, you will have freedom to grow in a world of opportunity.
We will give you the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.
You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.
We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business.
We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career.
When you join us, you will connect and collaborate with a global network of experts – planners, designers, engineers, scientists, consultants, program and construction managers – leading the change toward a more sustainable and equitable future. Join us and let’s get started.

Job Description
AECOM is seeking a Facilities Planning and Construction Application Support Role in Orange, CA. This position is hybrid with the requirement to work a minimum of two days from our client’s office, with the ability to work remotely for the remainder of the work week. This position is expected to begin in November 2022. The responsibilities of this position include, but are not limited to:

The FPC Application Support role will perform a variety of technical support tasks for systems used by San Diego Unified School District (SDUSD) Facility Planning and Construction team. Ideal candidates will have junior business analysis skills and a solid background working with software and technology. They must be comfortable interacting with a broad range of users, from those who are very technical to those who are not at all. They will be comfortable working alone or in a team to analyze and resolve user issues and ensure the applications they use are working as expected.
The FPC Application Support role will provide application administration for systems used by District employees, construction companies and their employees, as well as local labor unions and their repr Triage and review application support requests, route those requests to the appropriate resources, follow-up on those requests as needed, and facilitate resolution of all requests in a timely manner
Participate in all aspects of application testing and test planning, including developing test scripts, performing ad hoc tests, and leading user acceptance testing
Resolve issues independently whenever possible
Research and troubleshoot issues by soliciting all relevant information from users and document that information so it can be provided to any other support resources
Document all known issues (application defects, planned outages, etc.) and resolutions or workarounds
Create/maintain user guides and application documentation
Develop and deliver training to all audiences
Ensure assigned goals/objectives and assignments are completed within prescribed deadlines

Qualifications
Minimum Requirements :

BA/BS in Computer science, Computer engineering or related field + None or demonstrated equivalency of experience and/or education
Due to the nature of work, US Citizenship is required

Preferred Qualifications :

Ability to analyze complex business problems and provide solutions
Experience within an Agile development environment
Good knowledge of current and emerging testing technologies and methodologies
Collaborative team member with strong oral and written communication skills
Ability to complete individually assigned tasks, manage own tasks and schedule, while also working as part of a team to meet deadlines
Ability to provide excellent customer service while also applying technical knowledge to complete routine and complex tasks
Experience with any End-to-End Testing using browser automation tools
Knowledge of Relational Database Management Systems to include the use of the management tools
Knowledge of construction practices and labor unions, including California public data and websites related to them
Microsoft Visual Studio Team Services and DevOps
Experience designing integration, system, and performance tests
Experience with test suites and writing User Acceptance Testing scripts

Additional Information

Relocation is not available

Here, you will have freedom to grow in a world of opportunity.
We will give you the flexibility you need to do your best work. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.
With infrastructure investment accelerating worldwide, our services are in great demand, and there’s never been a better time to be at AECOM! Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility.
We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business.
AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.
As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
Join us and let’s get started.