Customer Service Representative Openings – Edinburg, TX job vacancy in AppleOne, (Edinburg, TX 78542)

Looking for a New Job? filmyentertain.in is one stop place for searching new job openings.
We got a new job details in AppleOne & they are Hiring Candidates for Customer Service Representative Openings – Edinburg, TX

Job Details
Company Name : AppleOne
Company Location : Edinburg, TX 78542
Job Position : Customer Service Representative Openings – Edinburg, TX
Job Category : Jobs in Texas

Job Description :
Now Hiring Call Center Reps for our Edinburg location! Bilingual, Veterans, & IWD’s are encouraged to apply!!

Job Type: Full-time

Pay:
$14.00/hr monolingual
$15.00/hr bilingual

Pay will increase $1.00 if On the Job Training is successfully complete

Hours:
8:00am • 6:30pm CST

Schedule:
8-hour shift
Over time is available
Day shift
Monday to Friday

At 90 days you are eligible to convert to a permanent position with the following perks!

$1000 dollar conversion bonus
Quarterly bonus (based on performance)
Annual Increases (based on performance)
Medical/Dental/Vision Benefits
Employee Assistance Program
401 (K)
Paid Time Off/Holidays
Eligible for promotions after 6 months (temp time included)
Job Description

Job Responsibilities:

Answer incoming calls from consumers including the public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
Answer incoming calls from consumers including the public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
Track and document all inquiries using the applicable systems.
Complete associated tasks according to the established guidelines.
Track and document all inquiries using the applicable systems.
Meet Quality Assurance (QA) and other key performance metrics.
Facilitate the fulfillment of caller requests for materials via mail, email, or download.
Transfer/refer consumers to appropriate entities according to the established guidelines.
Escalate calls or issues to the appropriate designated staff for resolution as needed.
Facilitate translation services for non-English speaking callers according to procedures.
Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

Job Requirements:

Internet Access: Minimum of 20 Mbps download & 5 Mbps upload
Ability to type efficiently
Continuously demonstrate a high sense of urgency, and perform under pressure
Excellent Attendance (no time off during training)
Organization and work prioritization skills
Proficient in utilization of Teams
Basic computer aptitude in Windows and/or Mac
Ability to handle 100+ calls a day, handle multiple repetitive calls
Bilingual candidates must pass a bilingual assessment

Work at Home Environmental Requirements Include:

A quiet, professional work-space free from distractions and background noise
A workspace large enough to hold 2 large monitors, laptop, keyboard, mouse and docking station; Equipment is provided
High Speed Internet; cannot use satellite internet
Modem firewalls should be disabled for proper VPN and product access
Logical problem-solving skills, ability to multi-task, and ability to utilize the client approach to troubleshooting
Must live within 70 miles of the location. AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.
High School

0-1 years