Customer Service Representative job vacancy in ThriftBooks, (Dallas, TX 75211)
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We got a new job details in ThriftBooks & they are Hiring Candidates for Customer Service Representative
Company Name : ThriftBooks
Company Location : Dallas, TX 75211
Job Position : Customer Service Representative
Job Category : Jobs in Texas
Job Description :
ThriftBooks is the world’s largest used book retailer! We believe in a workplace where respect for our employees matters, where promoting from within is how we grow, and where safety comes first in all our decisions and planning. At ThriftBooks, your work will help get inexpensive books into the hands of people who need them instead of going into landfill. We strive to create a friendly work environment with high standards of performance and rewards for excellence. We started out small and remember that encouraging people to do their best is how we expanded to our current scale. If you want to learn about the intersection of technology, innovation, and good old-fashioned teamwork, we might be a good fit for you. Wherever you start in the company, our hope is that is a launching point to higher achievement. At ThriftBooks, your success is up to you.
Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly via incoming emails, phones, and chats.
Multitask while assisting customers
Maintain high level of Customer Satisfaction and quality scores
Educate customers on use of our website and books
Critical thinking and problem-solving skills
Excellent communication skills, both written and verbal
Active listening skills
2+ years of call center experience
2+ years of online customer service chat experience
Ability to multi-task, set priorities and manage time effectively
Experience in the use and application of the most current technologies and products used in the industry
Physically able to work 8 hours a day, sitting at a computer, typing, answering emails, phone calls and live chats.
Ability to setup and troubleshoot equipment, independently.
A strong ability to work between multiple screens and open computer windows to answer questions while on the phone/chat and Microsoft Teams.
Ability to work autonomously in a goal-or-paced, self-motivated team environment
Working knowledge of Microsoft Office, Teams, Outlook. Proficient in various CRM systems.
Bring a positive and respectful attitude every day, while working independently and as a part of a team.
This is a remote, work-from-home position. Must be a resident in TX.
ThriftBooks supplies all technical equipment (laptop, mouse, monitor, etc) but Candidate must be able to provide reliable, stable high speed internet service with ethernet connectivity.
Compensation & Benefits
$13.50 per hour
Healthcare benefits including dental and vision
Paid Time Off & Holiday Pay
401K with company match available
Yearly bonuses and raises based on performance
Position Type/Expected Hours of Work
Full-time positions available. Successful applicants must be willing to work to a set shift pattern, including but not limited to morning, afternoon, evening, and weekend hours.
Pay: $13.50 / hour
Paid time off
Job types: Full-time
Education: No education required
Work location: This is a remote position
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