Customer Service Representative job vacancy in ThompsonGas LLC, (Sonora, CA 95370)

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We got a new job details in ThompsonGas LLC & they are Hiring Candidates for Customer Service Representative

Job Details
Company Name : ThompsonGas LLC
Company Location : Sonora, CA 95370
Job Position : Customer Service Representative
Job Category : Jobs in California

Job Description :
ThompsonGas is currently seeking a
Customer Service Representative to support our unprecedented growth by focusing on customer retention, new customer acquisition and customer support. The ideal candidate will be self-sufficient, someone who thrives in a fast-paced environment and is able to multi-task successfully. The
Customer Service Representative will handle inbound and outbound sales and customer support calls, as well as data entry, with a high level of focus, customer service and quality.

Pay Range: $18-$20 per hour

Major Job Duties:

Handle inbound calls by asking probing questions to uncover sales and service opportunities
Evaluate sales methods and company programs to meet current customer needs and develop potential business leads
Address customer issues and respond to all inquiries including, but not limited to, pricing, billing, products, grievances and new account set-up
Handle each call with a high level of professionalism, warmth and eagerness
Possess a working knowledge of all ThompsonGas products and service offerings
Hold a thorough understanding of policies and procedures related to safety, product delivery and service
Provide timely and accurate information on customer order status
Lead outbound calling operations in effort to collect from past due customers
Enter and update customer account information in CARGAS and MPX systems
Process billing payments for walk-in customers
Responsible for processing driver daily paperwork

Education and Experience:

Degree or equivalent experience required
3+ years of Customer Service experience (Call center experience preferred)
Sales experience strongly preferred; ability to upsell products in highly competitive environment a must
Previous experience with CARGAS and MPX systems preferred, but not required
Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers
Excellent computer skills including Microsoft office and data entry skills
Ability to organize, multi-task and prioritize assignments in a fast-paced environment
High level of ownership and accountability for resolving customer problems in a professional and enthusiastic manner
Flexible to work OT and weekends as needed during busy season

PERKS WITH US!

Medical, Vision and Dental Insurance
Company paid Short Term Disability, Life Insurance and AD&D
Paid sick time, vacation time and paid holidays off
Immediate 401(k) contributions with company match
Wellness Programs with prizes
Tuition Reimbursement
And many more!

ThompsonGas provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ThompsonGas complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.