Customer Service Representative job vacancy in SafeRide Health, (Houston, TX 77002)

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We got a new job details in SafeRide Health & they are Hiring Candidates for Customer Service Representative

Job Details
Company Name : SafeRide Health
Company Location : Houston, TX 77002
Job Position : Customer Service Representative
Job Category : Jobs in Texas

Job Description :
Starting at $18.00 per hour, shift differential and quarterly performance-based bonus!!!
Job Description
Looking for an opportunity to join a technology company dedicated to helping those in need get to medical appointments and is poised for significant growth?
Want to work in a NON-SALES environment?
Our Mission: “To restore access and dignity to care”
If you are motivated to make a difference in the lives of others and our mission speaks to you, we want to hear from you!
Description
We are looking for passionate and caring professionals to join SafeRide Health as a Customer Service Representative. This role consists of taking inbound calls with some outbound calls. The primary function is gathering and entering detailed trip information for scheduling non-emergency medical transports for urgent and non-urgent medical appointments, handling member inquiries and complaint intake. To do well in this role you must have a calm, kind demeanor, enjoy working with a diverse population, and possess exceptional active listening and communication skills.
Primary Responsibilities

Taking inbound calls from Members, Medical Facilities, Transportation Providers and Health Plans
Accurately enter ride details to ensure successful ride completion
Confirming member eligibility
Answering Member inquiries regarding transportation services
Identifying and assessing Member’s additional needs
Intaking of Member concerns
Actively working with other internal departments to quickly address real-time issues
Other duties as assigned

Required Education and Experience

High school diploma or equivalent
One (1) year of inbound call center experience in high call volume atmosphere

Preferred Education and Experience

Experience with Medicaid, Medicare and NEMT (Non-Emergency Medical Transportation) guidelines
Knowledge of health insurance programs and benefits
Fluency in languages in addition to English a plus

Skills

Outstanding problem-solving skills and ability to maintain professionalism in a high stress environment
Strong communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively in-person, via email, and over the phone
Positive and helpful attitude
Exceptional interpersonal skills and conflict resolution ability
Ability to work independently and/or with a Team
Accurately type 35 wpm or more
Flexible with the ability to adapt to changes in business, strategy, and technology
Ability to empathize with the Member and/or Member’s guardian
Must be able to work with geographically and culturally diverse populations and personalities

Job Requirements

Must be able to pass a criminal background record check
Must be a US Citizen
Must have the ability to work flexible shifts

What You’ll Need if working remotely
You’ll need the following to work from home, while we temporarily operate in a remote capacity (and follow the most current stay-at-home guidelines) until COVID restrictions are relaxed:

Well-lit, dedicated and quiet area from where to work remotely without interruption or distraction.
Notebook or Desktop computer, with minimum processing speed of 1.6 GHz and 16 GB usable RAM available.
High Speed Broadband service (wired only) with a minimum of 150 Mbps in a dedicated (single person use) environment or 300 Mbps if in a shared environment (having a backup internet provider is a plus!)

About SafeRide Health:
SafeRide’s mission is to restore access and dignity to care. SafeRide is transforming access to care for the nation’s sick, poor, and underserved. We are a high-growth, tech-enabled services firm that’s quickly growing past 300 employees. SafeRide is backed by premier investors and serves leading health systems and payors. We operate nationally and deliver over 3M rides per year.
Learn more at www.saferidehealth.com.