Customer Care Associate job vacancy in Gen3 Marketing, (Texas)

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We got a new job details in Gen3 Marketing & they are Hiring Candidates for Customer Care Associate

Job Details
Company Name : Gen3 Marketing
Company Location : Texas
Job Position : Customer Care Associate
Job Category : Jobs in Texas

Job Description :
Gen3marketing are looking for a customer-oriented Care Associate. A Customer Care Associate, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best Customer Care Associates are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. customer Care Associate can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these customer Care Associate can gather that for you. Problem-solving comes naturally to customer care specialists. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.Responsibilities:1. Manage large amounts of incoming calls2. Generate sales leads3. Identify and assess customers’ needs to achieve satisfaction4. Build sustainable relationships and trust with customer accounts through open and interactive communication5. Provide accurate, valid and complete information by using the right methods/tools6. Meet personal/customer service team sales targets and call handling quotas7. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution8. Keep records of customer interactions, process customer accounts and file documents9. Follow communication procedures, guidelines and policies 10. Take the extra mile to engage customers
Job Type: Full-time
Pay: $15.00 – $40.00 per hour
Benefits:

401(k)
Health insurance
Paid time off

Schedule:

8 hour shift
Monday to Friday

People with a criminal record are encouraged to apply
Work Location: Remote