COORDINATOR CUSTOMER SERVICE BI II job vacancy in Metrocare Services, (1330 River Bend Dr # 300, Dallas, TX 75247)

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We got a new job details in Metrocare Services & they are Hiring Candidates for COORDINATOR CUSTOMER SERVICE BI II

Job Details
Company Name : Metrocare Services
Company Location : 1330 River Bend Dr # 300, Dallas, TX 75247
Job Position : COORDINATOR CUSTOMER SERVICE BI II
Job Category : Jobs in Texas

Job Description :
Working for Metrocare isn’t just a job. It’s a career where your skills and passion for delivering quality care make a positive difference to the individuals that we serve.
ABOUT METROCARE: Metrocare is the largest provider of mental health services in Dallas County, serving more than 57,000 adults and children annually. For more than fifty (50) years, Metrocare has provided an array of services available to people with mental and developmental disabilities. In addition to behavioral health services, Metrocare provides primary care centers for adults and children, accessible pharmacies, housing and supportive social services. Through the Altshuler Center for Education & Research we are advancing mental health beyond Dallas County.
JOB DESCRIPTION

GENERAL DESCRIPTION:

The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families and adults we serve. The Service Coordinator advocates and represents the desires of the individual in service delivery. The Service Coordinator also provides assistance in problem resolution between the provider and the consumer. The Service Coordinator will also be monitoring to determine if specialized services are provided and that the services are helping the person to achieve their desired outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
The essential functions listed here are representative of those that must be met to successfully perform the job.

Meets with developmental disability customers at their homes, listening carefully to ascertain their needs, and helping them determine what services they require.
Makes recommendations for, and explaining services to customers, based on their needs.
Takes customers initial service requests.
Enters information into our computer system.
Helps customers access services to help them achieve the quality of life they desire
Meets with customers monthly or quarterly to ensure they are getting needed services, to evaluate the effectiveness of the services in meeting needs, and to determine new problems and new interventions.
Meets with developmental disability services providers to learn their services, to arrange services for customers, to advocate for our customers, and to make sure they are taking care of our customers.
Assists when a crisis arises, be available to help link and assist customers to secure services that will enable them to prevent future crises
Acts as primary customer contact, ensuring that satisfaction is the end result.
Performs other duties as assigned.

COMPETENCIES:
The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws

Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.
Self-motivating, able to work independently
Basic computer skills, Windows 95 and Microsoft Word. Prefer experience with Askesis
Strong organizational and time management skills
Strong oral and written communication skills

QUALIFICATIONS

EDUCATION AND EXPERIENCE:

Bachelors or advanced degree from an accredited college or university with a major in a social, behavioral, or human service field including, but not limited to, psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human development, gerontology, educational psychology, education, and criminal justice.
Customer service experience preferred
Requires positive attitude on working with developmentally disabled customers.
Bilingual Required.

MATHEMATICAL SKILLS:

Basic math skills required.

REASONING ABILITY:

Ability to apply common sense understanding to carry out simple one or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

COMPUTER SKILLS:

Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
Ability to utilize Internet for resources.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain Texas Driver License within three (3) months of employment.
Liability insurance required if employee will operate personal vehicle on Center property or for Center business. Must be insurable by Centers liability carrier if employee operates a Center vehicle or drives personal car on Center business. Must have an acceptable driving record.

Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training and an outstanding benefits package:

Sign on Bonus of $5,600 for Service Coordinators
Retention Bonuses (based on years of service)
Medical/Dental/Vision
Paid Leave
Paid Holidays
Employee Assistance Program
Retirement Plan, including employer matching
Health Savings Account, including employer matching
Professional Development Allowance up to $1500 per year
Bilingual Stipend – up to 6% of the base salary
Many other benefits

Equal Employment Opportunity/Affirmative Action Employer
Tobacco Free Facilities – Metrocare is committed to promoting the health, well-being and safety of Metrocare team members, guests, and individuals and families we serves while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.
No calls from staffing agencies or independent recruiters