Community Manager, GaaS job vacancy in Sega Of America Inc, (Irvine, CA 92618)

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Job Details
Company Name : Sega Of America Inc
Company Location : Irvine, CA 92618
Job Position : Community Manager, GaaS
Job Category : Jobs in California

Job Description :
Currently full-time remote. Must be able to commute to Irvine, CA once returning to the office which will likely be on a hybrid basis

SEGA. . . What do you think of when you hear that word? Do you think of the console with the iconic, harmonized voice fire ups or do you think of the countless gaming hits from Sonic the Hedgehog, Golden Axe, or the Persona series? . . .

When we think of SEGA, we think of its evolution as a pioneer in the video game market to one of the most prominent video game developers and publishers ever! Globally, SEGA has over 5,000 employees passionately working to bring the best gaming entertainment to players around the planet. We have one of, if not the richest, portfolio of original IPs something we are very proud of and excited about as the market continues to change.

New streaming technologies and shifts in the retail landscape are well poised for what will be the most disruptive and innovative time in our industry. Our IP strategy positions us well for this, and we are enthusiastic about the future!

There’s never been a more exciting time in the company’s history to join SEGA!
Duties and Responsibilities:

Create new and innovative ways to engage brands through social media
Continuously research the evolving social media space, staying on top of trends, new networks, and shifts in consumer behavior
Responsible for the management, development, and mentorship of the Community team.
Conceptualize and execute Community campaigns with measurable results, collaborating with the rest of the community team to ensure their delivery.
Identify, develop, and manage metrics and KPIs to track the performance of Community’s initiatives.
Leads the development of standard responses or guidelines to the most common inquires, complaints, and comments.
Offer strategic counsel to studio leadership and manage crisis communications as needed.
Responsible for community team budget.
Provide meaningful feedback and reporting to game teams on the community’s sentiment, concerns, and suggestions.
Responsible for managing asset requests, and approvals.

Qualifications and Skills:

5 – 7 years’ experience as a Community Manager or Social Media Coordinator in the online games industry
Excellent skills in using social analytics tools to analyze content promotion efforts and adjust strategies
Associate’s degree or equivalent experience in marketing, business administration, communications, or creative fields preferred
Able to effectively work in a team environment and on individual projects with minimal supervision
Experience running or contributing to social media campaigns for video games or digital entertainment products
Active engagement in current games industry news with a deep understanding of gamer culture in social media
Excellent written communication and creative writing skills