CLINIC LEAD job vacancy in Hill Country Health & Wellness Center, (Redding, CA 96001)

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Job Details
Company Name :
Hill Country Health & Wellness Center
Company Location :
Redding, CA 96001
Job Position :
Job Category :
Jobs in California

Job Description :
Job Title: Clinic Lead – Gold Street
Department: Medical – Gold Street
FLSA Status: Non-Exempt
Reports To: Patient Services Manager
Hours: T-F, 7:30am-6pm, varies

Under limited supervision, manages front office functions including patient check-in and processing, patient assistance, and medical records.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned which may become essential to the position.

Responsible for opening and closing procedures each day.
Supervise front office personnel in their daily functions. Coordinates tasks and makes daily assignments so as to optimize operational efficiency. Undertakes training and on-going education of all new front office personnel.
Apply provider schedules within the EHR
Monitor provider schedules for unconfirmed and cancellation appointments.
Conduct review on end of day money balances and deposits.
Works with Patient Services Manager to schedule clerical staff, and to interpret HCCC policies regarding the conduct of business, including scheduling, telephone procedures, face to face patient interactions, payment collections, payment handling and recording, and the handling of patient clinical records.
Assist Patient Services Manager with implementing strategic goals and quality improvement efforts as requested.
Coordinates behavior and performance reviews for front office staff.
Monitors the proper functioning of office equipment and arranges maintenance when needed.
Collects office supplies orders, receives and distributes supplies to appropriate staff.
Reviews, investigates, documents and processes grievances, complaints, reports to Patient Services Manager.
Consults with Patient Services Manager to identify possible problem areas, maintain quality standards and ensure proper operation.
Other projects and tasks as assigned.

Directly supervise employees in the front office area, including patient assistant, and front office assistants. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


Adheres to Policies & Procedures
Participates in team systems
Performs duties ethically
Maintains client confidentiality
Demonstrates ability to re-prioritize duties as the need arises
Uses time efficiently
Be responsible for co-workers & client satisfaction
Displays flexibility in accepting, changing or carrying out assignments
Maintains a neat, clean & safe work environment throughout the facility
Performs job duties in a quality manner

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have high school diploma or equivalent, plus some college coursework, and three years related experience and/or training; or equivalent combination of education and experience. Previous supervisory experience required. Previous experience in medical clinic preferred.

Certificates and Licenses:
CPR certificate preferred, current CA driver’s license required.

Language Ability:
Must have intermediate language skills. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability:
Must have basic to intermediate math skills. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to calculate figures and amounts such as discounts, interest, commissions, percentages.
Reasoning Ability:
Must have intermediate reasoning skills. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills:
To perform this job successfully, an individual should have knowledge good working knowledge of Windows operating systems, Microsoft Office Suite – Word, Excel, Outlook, and Internet browsers and related software. Must have good working knowledge of medical management software

Equipment Skills:
Proficient with computers, copiers, fax machines, printers, 10-key, multi-line telephone systems.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is an indoor business office and health clinic environment. The noise level in the work environment is usually moderate with normal business office, computer and printer noise.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds with assistance. Employees must regularly utilize close vision, distance vision and ability to adjust focus.

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