Client Services Representative job vacancy in OUR SERVICEWORKS, INC., (Dallas-Fort Worth, TX 75006)

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Job Details
Company Name : OUR SERVICEWORKS, INC.
Company Location : Dallas-Fort Worth, TX 75006
Job Position : Client Services Representative
Job Category : Jobs in Texas

Job Description :
Client Services Representative
OUR SERVICEWORKS, INC.
3200 Commander Drive Suite #100 Carrollton, TX 75006
Seeking an exciting individual to assist our clients and clients customers with request and order support. This is not a call center or inside sales position. We are a small, brand-focused center operating in a flexible, supportive, fast paced and fun-loving environment.
If you would enjoy talking with customers and providing high-levels of support this is perfect for you! Requires ability to maintain a positive attitude under varied circumstances and an overriding desire to deliver exceptional customer service. Acts as a liaison between our clients and internal teams.
Position Summary:
We are currently looking for a Client Services Representative who will mainly provide administrative support to our clients and clients customers.
Functions and Daily Duties:

Receive orders, provide the order information and freight quotations to clients
Respond promptly to customers inquiries – address customer questions and concerns
Learn and operate within 3PL Central, our Warehouse Management System to track orders, manage inventory, solve problems, and provide key data to clients
Communicate with customers to provide accurate account information, including the status of orders, inventory, and other routine inquiries
Other customer service duties as assigned

Qualifications:

Excellent verbal and written customer service and communication skills.
Strong organizational skills and ability to manage multiple tasks.
Applying problem solving techniques and project management methods to maintain strong client relationships.
Ability to communicate with customers, staff, supervisor, other department managers and company employees in a clear and concise manner.
Resolve problems in a timely manner, gather and analyze information, and develop solutions.
Manage customer situations, respond promptly to customer needs and meet SLA commitments.
Present business and financial implications of options.
Ability to have difficult conversations regarding overcoming obstacles.
Positive attitude, professional demeanor, strong work ethic and high energy level.
Proficient in Microsoft Office products, Excel, Outlook and Word.
Ability to multi-task and manage time effectively.
At least two years related experience in customer service and administrative support.
Must be able to pass logic test and Background Check

Job Type: Full-time
Job Type: Full-time
Pay: $18.00 per hour
Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Paid time off
Vision insurance

Schedule:

8 hour shift
Day shift
Monday to Friday

Ability to commute/relocate:

Dallas-Fort Worth, TX 75006: Reliably commute or planning to relocate before starting work (Preferred)

Education:

High school or equivalent (Required)

Work Location: One location