Bi-Lingual CATI Team Lead job vacancy in Decision Information Resources Inc, (Houston, TX 77027)

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We got a new job details in Decision Information Resources Inc & they are Hiring Candidates for Bi-Lingual CATI Team Lead

Job Details
Company Name :
Decision Information Resources Inc
Company Location :
Houston, TX 77027
Job Position :
Bi-Lingual CATI Team Lead
Job Category :
Jobs in Texas

Job Description :
Decision Information Resources, Inc. is seeking a motivated, detail-oriented and experienced individual to work as a bilingual (English/Spanish) Team Lead in our Houston call center. DIR is a research organization that, on behalf of federal, state and foundation clients, conducts surveys with a diverse range of respondents using a variety of modes, including computer-assisted telephone interviewing (CATI). As a CATI Team Lead you will be responsible for supporting CATI research projects, interviewer productivity, and CATI management.
Day-to-day responsibilities will include, but are not limited to:
Supporting CATI Research Projects

Serving as the CATI point of contact on survey research project teams

Testing programmed CATI surveys in English and Spanish
Providing assistance translating CATI survey documents into Spanish

Administering surveys in English and Spanish as needed to meet project goals

Supporting Interviewer Productivity

Training and certifying bilingual interviewers on survey research projects
Improving interviewer productivity through:

o Monitoring and reporting on interviewer performance metrics
o Providing feedback to interviewers on performance metrics
o Identifying re-training needs and developing supporting instructional materials

Troubleshooting minor technical and data collection issues

Supporting CATI Management

Coordinating team building events and staff recognition programs
Supporting staff adherence to project protocols and company policies/procedures
Communicating changes in protocols and polices to interviewers in a timely and efficient manner
Preparing preliminary write-ups of policy and procedure violations
Performing other administrative duties as assigned by CATI Manager/Supervisor

Successful candidates must meet the following requirements:

College degree or equivalent work experience

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