Assistant General Manager job vacancy in FirstService Residential, (San Francisco, CA 94107)

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Job Details
Company Name :
FirstService Residential
Company Location :
San Francisco, CA 94107
Job Position :
Assistant General Manager
Job Category :
Jobs in California

Job Description :
Job Title:Assistant General Manager
Reports To:General Manager

Location:San Francisco, CA

To be an active leader and supporter of Homeowner’s Association vision and philosophies, andFirstService Residential’s commitment to client, staff and community. The expectation for this individualis to support the General Manager to meet Board goals and objectives with respect to assetmanagement. Additionally, to ensure effective and efficient day to day operation of thecommunity’s facilities and operation. This position reports directly to the General Manager.
Essential Duties & Responsibilities
The job duties listed are typical examples of the work performed by positions in this job classification.Not all duties assigned to every position are included, nor is it expected that all positions will be assignedevery duty.
Community Enhancement & Maintenance

Ensure common areas, landscape and recreational facilities are maintained in excellent condition
Provide oversight for regular and ongoing inspections of all parks and facilities for repairs,maintenance and improvements.
Ensure subcontractors’ adherence to specifications and that work is completed in accordance withAssociation contracts
Assess and monitor community needs: identify opportunities for improving service delivery methodsand procedures
Oversee the Janitorial Team in conjunction with General Managerto ensure that all amenities andfacilities are maintained at an optimal level.
Oversee Front Desk Staff in conjunction with the General Managerto see that they provide superiorcustomer service to the residents; and that the facilities are maintained at an optimal level.
Monitor vendor performance against contracted scope and propose bidding or scope adjustments inaccordance with Board Policy
Collaborate with consultants and committees to maximize aesthetic appeal and minimize costs /risks
Prepare and deliver evaluation measurement for vendors and amenities including recommendationsfor any corrective action

Daily Operations

Ensure that all associates provides superior customer service to the residents; and that thefacilities are maintained at an optimal level.
Ensure adherence to association policies and procedures, and compliance with corporate, civilcode, state and federal obligations and governing documents.
Manage homeowner work orders, ensuring timely conclusion and follow up
Manage landscape, custodial, pest control, maintenance and repair and other vendors via dailycommunity inspections
Document and report resident complaints and reports of nuisances to the General Manager.
Administrative tasks to ensure the smooth operation of the office, including but not limited to,handling of correspondence, phone calls and scheduling
Preparation and distribution Board Meeting agendas, notices, reports and other documentsrequired for monthly board and annual meetings
Maintain vendor files and insurance certifications
Prepare and monitor non-compliance letters, hearing, and decisions notices to Owners
Update the following profiles, including but not limited to, Association’s BuildingLink and/orConnect Profile, Annual Calendar, Contracts Schedule, SharePoint
Manage correspondence with Residents and Vendors through email, telephone, or U.S. mail.
Draft Weekly Updates to the community
Assist with front desk coverage

Leadership & Strategy

Proactively identifies areas of improvement and makes recommendations to improve theoperations.
On-site visibility
Work closely with the General Manager and Board of Directors to plan and implement the strategicplan, goals and objectives
Display a working knowledge of the governing documents for the purposes of initiating additionalopportunities within the appropriate legal structure and causing implementation for the good of thecommunity
Support in the supervision and leadership of on-site vendors
Support in providing community leadership and guidance to ensure that the needs or desires of thehomeowners are being addressed
Assist in annual budget preparation and ensure adherence to association budget
Participate in reviewing policies on an ongoing basis to ensure compliance with civil code,declaration and other requirements of governing institutions
Attend all company mandatory functions
Comply with company policies and procedures
Act in the absence of the General Manager

Additional Duties & Responsibilities

Practice and adhere to FirstService Residential Global Service Standards
Conduct business at all times with the highest standards of personal, professional and ethicalconduct
Perform or assist with any operations as required to maintain workflow and to meet schedules.Notify supervision of unusual equipment or operating problems and the need for additional materialand supplies
May participate in any variety of meetings and work groups to integrate activities, communicateissues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining tonew developments, requirements, policies, and regulatory guidelines
Ensure all safety precautions are followed while performing the work
Follow all policies and Standard Operating Procedures as instructed by Management
Perform any range of special projects, tasks and other related duties as assigned

Supervisory Responsibility


Education & Experience

Bachelor’s Degree preferred
Minimum 5 years experience in a service related industry, preferably Community Management

Knowledge, Skills & Proficiencies
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill and/or ability required.

Must work effectively with co-workers, client, residents and others by sharing ideas in aconstructive and positive manner; listening to and objectively considering ideas and suggestionsfrom others; keeping commitments; keeping others informed of work progress, timetables andissues; addressing problems and issues constructively to find mutually acceptable and practicalbusiness solutions; addressing others by name; title or other respectable identifier; andrespecting in the diversity of our workforce in actions, words and deeds.

Tools & Equipment Used

General office equipment
Valid California State Driver’s License and state mandated insurance

Physical Requirements / Working Environment
The physical demands described here are representative of those that must be met by an associate tosuccessfully perform the essential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions

Must be able to lift 50lbs
Must be able to sit for extended periods of time
Must be able to stand for long periods of time and mobile enough to walk up to two (2) miles onsidewalks, trails, turf and uneven slopes
Must have finger dexterity for keyboarding and computer use
Must be able to hear in order to independently receive telephone calls and voice mail messagesand then be able to communicate the information received

Reasonable accommodations may be made to enable individuals with disabilities to perform theessential functions. Hours over and above normal office hours will occur, including evenings,holidays, and some weekends. Schedule is subject to change based on business needs.

Some travel may be required.
Must be able to drive to different Company locations if requested

The above information on this description has been designed to indicate the general nature and level ofwork performed by employees within this classification. It is not designed to contain or be interpreted asa comprehensive inventory of all duties, responsibilities, and qualifications required of employeesassigned to this job. This is not an all-inclusive job description; therefore, management has the right toassign or reassign schedules, duties and responsibilities to this job at any time.

About Us:
FirstService Residential is North America’s foremost property management firm. Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties. We have expertise working with complex communities with large budgets and numerous amenities. In addition, we manage commercial associations and mixed-use developments, as well as multi-family and investor-owned rental and REO properties for institutional and private equity clients.

We’re all about our associates, and as we continue to grow, we’re looking for even more quality people who share our dedication to doing what’s right, improving residents’ quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, apply today or join our community and learn more about FirstService Residential.

To learn more about our company and culture, please

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

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